Frequently Asked Questions
Need some help see our FAQs
What’s the bound Return Policy?
For the most detailed information on this, you can see our delivery and returns page here.
You can locate the returns form here with all details for shipping back.
As a small independent brand we appreciate the compliance and understanding of our policy, with many thanks.
The last thing we want is for our customers to be unhappy with one of our products, but if for some reason you are then we are happy to exchange the item/ supply store credit within 21 days or refund within 14 days of the original order.
Sale items are subject to exchange or store credit only.
The order must be sent back in the condition it was received, completely unworn with the original tag and receipt with a note detailing the return reason and request.
Any discount codes that are used / or if the free shipping amount becomes invalid it will be automatically deducted from the refund value.
We are also not able to refund any duties and taxes paid on international orders.Please email email@example.com for any further help or questions.
Please return the item in the same / similar packaging and folded in a similar way it arrived.
If an order is returned for a refund and goes under the £100 value, please ensure the tote bag is returned (or it can be kept for a £12 charge).
Do You Ship Internationally?
Yes, every single country in fact. It will get to you safely, fully tracked, without any worries.
Read our delivery info here
You can now shop in your preferred currency on the site by using the currency selector tool on the header or footer.
If you are based in the EU, we ship using a DDP (duties paid) service so you will have no extra cost on delivery.
What Forms Of Payment Do You Accept?
Currently we accept PayPal and all debit and credit cards (including Apple Pay Set up). Buy Now Pay Later...
You now have the option of staggered payments with Klarna and Clearpay now available for most countries on checkout from UK, USA, Aus to to the EU.
When Can I Expect My bound Order?
Please find our delivery page for all info here.
Are The Items Unisex?
Of course, anyone can wear what they want in this world.
Can we stock bound?
If our brand fits yours, yes, lets get it down. Email firstname.lastname@example.org
What's the bound social media handles?
Search@weareboundand you will find us, please tag us in your pictures so we can feature them.
Is bound sustainable?
As a small new brand, we have always worked to be the best we can. We have prioritised our quality and fabrics, which means we can't always use sustainable fabrics all the time, but we have worked very hard to do so as the brand has grown with collection 10.5 being over 50% of sustainable fabrics.
We have now made the move into a completely zero carbon and sustainable warehouse fulfilment centre. This is a further step we have made on our sustainability programme.
We have taken other steps to ensure all our controlabbles are sustainable, this includes new reusable plant based garment bags, fully biodegradable mail bags and the move to DPD who are a 'green' courier using electric vans and have an amazing sustainability promise.
For all information Read Here