FREE SHIPPING | UK ORDERS OVER £100 / INTERNATIONAL ORDERS OVER £150 | ALL ORDERS OVER £100 COME WITH A FREE ORGANIC TOTE BAG

Delivery & Returns

FREE SHIPPING ON UK ORDERS OVER £100
FREE SHIPPING ON INTERNATIONAL ORDERS OVER £150
 
*DUTIES AND TAXES PAID FOR EU - NO EXTRA COST AFTER YOUR ORDER
 

UK
Royal Mail 24 (express service as standard rate) - £3.99
UK includes: Northern Ireland, Scottish Highlands, Isle of Man, Isle of Wight, Channels Islands - Jersey and Guernsey.
DHL NEXT DAY - Guaranteed next day delivery service - £7.99
(order cut off time is 13:30GMT for next day delivery)

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INTERNATIONAL SHIPPING
EUROPE - We now have a Brexit solution in place. This means we are paying your duty and taxes for you on shipping, meaning you have no extra costs on your delivery due to the change in tax laws. We are also paying the clearance fee in order to help out our EU customers and ensure it’s still easy to shop with us without an extra costs to you.
 
Sent via new FedEx quicker shipping as standard. There may still be delays due to ongoing Brexit and COVID issues. (Days are working)
GERMANY - 3/4 DAYS
NL, IRELAND, DENMARK, FRANCE, BELGIUM, SWEDEN, AUSTRIA - 3/5 DAYS
SPAIN, ITALY, PORTUGAL, NORWAY, SWITZERLAND - 4/6 DAYS
USA DHL EXPRESS - 2 DAYS
USA FEDEX EXPRESS AS STANDARD - 3/4 DAYS
AUSTRALIA - 6/7 DAYS
ROW - 6 TO 10 DAYS (allow longer in certain places)
 

Deliveries to Denmark, Sweden and Finland are PUDO. So these will go to your nearest pick up point and can be accepted with the email. This is the only solution for the taxes and duties for no extra cost. Please provide a phone number on checkout for updates.

Deliveries to Switzerland, Norway, Iceland, Lichenstein cannot be sent with duties and taxes paid due to these countries being outside the EU and having their own tax laws. The countries may incur extra duties and taxes costs. They do not offer an option for us to pay duties and taxes, they are required to be paid by the customer sadly.

 We cannot take responsibility for incorrect or incomplete addresses provided by a customer that will cause any issues of delivery. Please ensure your address is correct on submitting an order.
 

Returns

Please download and print our returns form here -  as a small independent brand we appreciate the compliance and understanding of our policy, with many thanks.
 
The last thing we want is for our customers to be unhappy with one of our products, but if for some reason you are then we are happy to exchange the item/ supply store credit within 21 days or refund within 14 days of the original order. 
 
Sale items are subject to exchange or store credit only. The order must be sent back in the condition it was received, completely unworn with the original tag and receipt with a note detailing the return reason and request.
Ensure on the form the detailing of the return (exchange or refund, reason and date of return) must be written on the original invoice received in the package.
 
Please return the item in the same / similar packaging and folded in a similar way it arrived. If an order is returned for a refund and goes under the £100 value, please ensure the tote bag is returned (or it can be kept for a £12 charge).
 
Any discount codes that are used / or if the free shipping amount becomes invalid it will be automatically deducted from the refund value. We are also not able to refund any duties and taxes paid on international orders.
 
Please email jake@wearebound.co.uk for further help if required.