Delivery & Returns
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Christmas Returns
**please note, orders over Black Friday are only returnable for full value store credit or exchange due under sale policy, to the low reductions and extreme limitations on stock levels.
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For any purchases from November 20th throughout the Christmas period we are happy to offer an extended returns policy to allow returns for exchanges or full value store credit (that has no expiry, or can be passed on to the relevant recipient via email) up until January 10th.
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This gives confidence that any presents can be ensured to be the right size or a disliked style can be swapped for a preferred one.
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We want to thank you for your support and understanding in shopping independent over Christmas.
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DELIVERY INFORMATION
UK
DPD OR ROYAL MAIL FULLY CONTROLLABLE PREMIUM SERVICE 1-2 DAY - £4.50
Includes a 1 hour time slot via text, changeable address if mistakes are made and options to leave with a neighbour or safe place.UK includes: Northern Ireland, Scottish Highlands, Isle of Man, Isle of Wight, Channels Islands - Jersey and Guernsey.
DPD NEXT DAY - Guaranteed next day delivery service inc Saturday - £8 (order cut off time is 14:00GMT for next day delivery)
Please note our working days our Monday-Friday for dispatching orders.
EUROPE
No duties and taxes on your order after purchasing! After Brexit we are covering all your taxes in the EU so no extra cost.
We ship express full tracked via email to your local courier partner for your country for delivery.
GERMANY - 3/4 DAYS
NL, IRELAND, DENMARK, FRANCE, BELGIUM, SWEDEN, AUSTRIA - 3/4 DAYS
SPAIN, ITALY, PORTUGAL - 4/6 DAYS
Deliveries to Denmark, Sweden and Finland are PUDO. So these will go to your nearest pick up point and can be accepted with the email. This is the only solution for the taxes and duties for no extra cost. Please provide a phone number on checkout for updates.
Deliveries to Switzerland, Norway, Iceland, Lichenstein cannot be sent with duties and taxes paid due to these countries being outside the EU and having their own tax laws. The countries may incur extra duties and taxes costs. They do not offer an option for us to pay duties and taxes, they are required to be paid by the customer sadly.
We cannot take responsibility for incorrect or incomplete addresses provided by a customer that will cause any issues of delivery. Please ensure your address is correct on submitting an order.
USA
Fast, cheap and reliable shipping to the USA using FedEx and UPS partners.
USA FEDEX EXPRESS - DELIVERY WITHIN 3/4 WORKING DAYS
USA FEDEX STANDARD - 4-6 WORKING DAYS
USA DHL EXPRESS - 2 WORKING DAYS
AUSTRALIA
Fast, cheap and reliable shipping to the USA using FedEx and UPS partners.
FEDEX EXPRESS - DELIVERY WITHIN 4-6 WORKING DAYS
FEDEX STANDARD - 6-10 WORKING DAYS
REST OF WORLD
We ship fully tracked to all countries.
*non EU classed
*NORWAY & SWITZERLAND - 5-7 WORKING DAYS
CANADA - 4-6 WORKING DAYS
TRACKED - 6 TO 10 WORKING DAYS (allow longer in certain places)
DHL EXPRESS - 2-4 WORKING DAYS
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RETURNS INFORMATION
Please download and print our returns form here - as a small independent brand we appreciate the compliance and understanding of our policy, with many thanks.
All required information and address is on this returns form.
The last thing we want is for our customers to be unhappy with one of our products, but if for some reason you are then we are happy to exchange the item/ supply store credit within 21 days or refund within 14 days of the original order delivery.
Sale items are subject to exchange or store credit only.
The order must be sent back in the condition it was received, completely unworn with the original tag and receipt with a note detailing the return reason and request.
Ensure on the form the detailing of the return (exchange or refund, reason and date of return) must be written on the original invoice received in the package.
Please return the item in the same / similar packaging and folded in a similar way it arrived.
If an order is returned for a refund and goes under the £100 value, please ensure the tote bag is returned (or it can be kept for a £12 charge, please mark 'keeping tote bag under £100 if so').
Any discount codes that are used / or if the free shipping amount becomes invalid it will be automatically deducted from the refund value.
We are also not able to refund any duties and taxes paid on international orders.
Please allow us 5-7 working days to process returns from delivery back.
Please email jack@wearebound.co.uk for further help if required.
EXCHANGES
For an exchange we will cover your shipping back out on the correct size (return shipping to us must be paid by the customer) - jus detail your exchanged item and we will process this at the quickest to get the correct item out to you.
Please download and print our returns form here - as a small independent brand we appreciate the compliance and understanding of our policy, with many thanks.
STORE CREDIT
STORE CREDIT
In returning for store credit, it has no expiry and can be used on any items, at any point meaning it's fully flexible. It does not have to be redeemed in one go.
Use this option to swap for new items or future purchases.
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FAST
We've worked tirelessly on finding the best courier options for your deliveries in your country. It's never easy, but we like to think we've got it spot on.
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EASY
Everything is fully tracked with email updates and links. You can even track via the Shop app or courier app if you chose. If there is an issue, our customer service will always be on hand to fix it.
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AFFORDABLE
Despite the increase in shipping costs since covid, we have not increase ours since we starter. Infact, express to EU, USA and Aus is cheaper than ever. Free to UK over £100 or ROW over £150!