Delivery & Returns

Please find our returns portal here - as a small independent brand we appreciate the compliance and understanding of our policy, with many thanks. Please ensure you return your original invoice in the package.

All required information and address is on this returns form.

The last thing we want is for our customers to be unhappy with one of our products, but if for some reason you are then we are happy to exchange the item/ supply store credit within 30 days or refund within 14 days of the original order delivery.

Sale items are subject to exchange or store credit only, due to be low inventory discontinued styles.

International returns, please ensure it is marked 'return of goods' as the export reason, with no commercial value.

The order must be sent back in the condition it was received, in its sent garment bag, completely unworn with the original tag and receipt with a note detailing the return reason and request.

Ensure on the form the detailing of the return (exchange or refund, reason and date of return) must be written on the original invoice received in the package.

Please return the item in the same / similar packaging and folded in a similar way it arrived.

If an order is returned for a refund and goes under the £100 value, please ensure the tote bag is returned (or it can be kept for a £12 charge, please mark 'keeping tote bag under £100 if so').

Any discount codes that are used / or if the free shipping amount becomes invalid it will be automatically deducted from the refund value.

Unfortunately as a small independent company, we do not have the capacity for free returns labels, however you can arrange the most convenient tracked shipping method or we care happy to help on the customer CS email below if required.

We try to process returns the fastest we can, but please allow us 5-7 working days to process returns from delivery back. You will always be emailed on the processing of your return, whether it be refund, exchange or store credit.

Please email jack@wearebound.co.uk for any further help if required.

You have 30 days to return for an exchange. For an exchange we will cover your shipping back out on the correct size (return shipping to us must be paid by the customer) - jus detail your exchanged item and we will process this at the quickest to get the correct item out to you.

Please find our returns portal here  - as a small independent brand we appreciate the compliance and understanding of our policy, with many thanks. Please ensure you return your original invoice in the package.

International returns, please ensure it is marked 'return of goods' as the export reason, with no commercial value.

You have 30 days to return for full store credit of the items value. This store credit can be used on any items or future order at any time. It will not expire.

The store credit can be used multiple times until fully redeemed. A fully flexible option to re-purchase or provide confidence when buying a gift.

We sincerely hope that you are satisfied with your bound products.

Please find our returns portal here

Please ensure you return your original invoice in the package.

If a refund is required, please send your item back in its original packaging and garment bag (please ensure barcode matches the garment) within 14 days of the delivery to you.

The garment must be unworn with tags still intact.

International returns, please ensure it is marked 'return of goods' as the export reason, with no commercial value.

In the unlikely chance that you believe an item to be faulty, please contact our customer support advisor jack@wearebound.co.uk with photos & all details of the faulty.

Please note, washed items cannot be returned as faulty, it is important to follow the aftercare section to ensure you have washed & dried the fabric / garment in the correct manner.