Delivery & Returns
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DELIVERY INFORMATION
We ship worldwide with the best shipping methods to our disposal.
You will receive a free natural organic tote bag with any order over £100.
Please double check your address on ordering, ensure your house number / name is visible.
We cannot take responsibility for incorrect or incomplete addresses provided by a customer that will cause any issues of delivery. Please ensure your address is correct on submitting an order.
You will always receive a shipping notification, if you see any error, please contact via email urgently.
UK
DPD OR ROYAL MAIL FULLY CONTROLLABLE PREMIUM SERVICE 1-2 DAY - £4.50
Includes a 1 hour time slot via text, changeable address if mistakes are made and options to leave with a neighbour or safe place.UK includes: Northern Ireland, Scottish Highlands, Isle of Man, Isle of Wight, Channels Islands - Jersey and Guernsey.
DPD NEXT DAY - Guaranteed next day delivery service inc Saturday - £8 (order cut off time is 14:00GMT for next day delivery)
Please note our working days our Monday-Friday for dispatching orders.
EUROPE
No duties and taxes on your order after purchasing! After Brexit we are covering all your taxes in the EU so no extra cost.
We ship express full tracked via email to your local courier partner for your country for delivery.
UPS EXPRESS DELIVERY TO EU IN 1-2 DAYS
Standard:
GERMANY - 3/4 DAYS
NL, IRELAND, DENMARK, FRANCE, BELGIUM, SWEDEN, AUSTRIA - 3/4 DAYS
SPAIN, ITALY, PORTUGAL - 4/6 DAYS
FREE WHEN YOU SPEND OVER €175
Deliveries to Switzerland, Norway, Iceland, Lichenstein cannot be sent with duties and taxes paid due to these countries being outside the EU and having their own tax laws. The countries may incur extra duties and taxes costs. They do not offer an option for us to pay duties and taxes, they are required to be paid by the customer sadly.
USA
Fast, cheap and reliable shipping to the USA using UPS and local partners.
USA UPS EXPRESS - DELIVERY WITHIN 1-3 WORKING DAYS
USA STANDARD - 4-6 WORKING DAYS (USPS OR UPS)
FREE WHEN YOU SPEND OVER $190
AUSTRALIA
Fast, cheap and reliable shipping to the USA using UPS partners.
UPS EXPRESS - DELIVERY WITHIN 4-6 WORKING DAYS
FEDEX STANDARD - 6-10 WORKING DAYS
FREE WHEN YOU SPEND OVER $290
REST OF WORLD
We ship fully tracked to all countries.
*non EU classed
*NORWAY & SWITZERLAND - 5-7 WORKING DAYS
CANADA - 4-6 WORKING DAYS
TRACKED - 6 TO 10 WORKING DAYS (allow longer in certain places)
DHL EXPRESS - 2-4 WORKING DAYS
UNDELIVERABLE ORDERS
In the event that your order cannot be delivered, due to incorrect information or missed deliveries these orders will be returned to us at the courier services discretion.
Once your order has been returned to us you will be contacted.
Customers are responsible for any additional shipping charges for redelivery.
IMPORT CHARGES
All duties and taxes are covered to the EU after Brexit. These are pre-paid by us and there is no delay or extra cost on your order.
USA all taxes are also covered up to $800.
ROW, Canada, Norway and Switzerland have independent tax laws and may be subject to import costs on delivery.
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RETURNS INFORMATION
Please download and print our returns form here - as a small independent brand we appreciate the compliance and understanding of our policy, with many thanks.
All required information and address is on this returns form.
The last thing we want is for our customers to be unhappy with one of our products, but if for some reason you are then we are happy to exchange the item/ supply store credit within 30 days or refund within 14 days of the original order delivery.
Sale items are subject to exchange or store credit only, due to be low inventory discontinued styles.
The order must be sent back in the condition it was received, in its sent garment bag, completely unworn with the original tag and receipt with a note detailing the return reason and request.
Ensure on the form the detailing of the return (exchange or refund, reason and date of return) must be written on the original invoice received in the package.
Please return the item in the same / similar packaging and folded in a similar way it arrived.
If an order is returned for a refund and goes under the £100 value, please ensure the tote bag is returned (or it can be kept for a £12 charge, please mark 'keeping tote bag under £100 if so').
Any discount codes that are used / or if the free shipping amount becomes invalid it will be automatically deducted from the refund value.
Unfortunately as a small independent company, we do not have the capacity for free returns labels, however you can arrange the most convenient tracked shipping method or we care happy to help on the customer CS email below if required.
We try to process returns the fastest we can, but please allow us 5-7 working days to process returns from delivery back. You will always be emailed on the processing of your return, whether it be refund, exchange or store credit.
Please email jack@wearebound.co.uk for any further help if required.
EXCHANGES
You have 30 days to return for an exchange. For an exchange we will cover your shipping back out on the correct size (return shipping to us must be paid by the customer) - jus detail your exchanged item and we will process this at the quickest to get the correct item out to you.
Please download and print our returns form here - as a small independent brand we appreciate the compliance and understanding of our policy, with many thanks.
STORE CREDIT
You have 30 days to return for full store credit of the items value. This store credit can be used on any items or future order at any time. It will not expire.
The store credit can be used multiple times until fully redeemed. A fully flexible option to re-purchase or provide confidence when buying a gift.
REFUNDS
We sincerely hope that you are satisfied with your bound products.
Our returns form can be found HERE
If a refund is required, please send your item back in its original packaging and garment bag (please ensure barcode matches the garment) within 14 days of the delivery to you.
The garment must be unworn with tags still intact.
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FAST
We've worked tirelessly on finding the best courier options for your deliveries in your country. It's never easy, but we like to think we've got it spot on.
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EASY
Everything is fully tracked with email updates and links. You can even track via the Shop app or courier app if you chose. If there is an issue, our customer service will always be on hand to fix it.
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AFFORDABLE
Despite the increase in shipping costs since covid, we have not increase ours since we started. Infact, express to EU, USA and Aus is cheaper than ever. Free to UK over £100 or ROW over £150!